Animaccord and its affiliates (collectively, "Animaccord", "we", "us", and "our") respect your privacy. Please read our Privacy Policy ("this Policy") carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

When Do We Collect Personal Data & How Do We Use It?

We collect personal information to better understand how our website visitors use our website and to monitor and protect the security of the website and to allocate the inquiry to the relevant person/staff member in attending to.

We collect personal information from you when you place your i inquiries, fill out a form or enter information on our website.

Personal data can be processed for several different purposes on compliance with legal obligations, lawful basis including the basis of legitimate interest, encompassing:

  • To improve our website in order to better serve you;
  • To allow us to better service you in responding to your customer service requests;
  • To administer and protect our business (necessary for our legitimate interests, for running our provision of administration services);
  • For obtaining information in relation to your use of our website;
  • To send periodic emails regarding your order or other services;
  • Under contractual arrangements and/or agreements;
  • To comply with a legal requirement, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability;
  • For providing or receiving services from/to you, as those shall be stipulated under contract or other written instrument between us.
  • For reporting on provided/received services by us or you as the case may be;
  • For verifying your identity and carrying out regulatory checks as required by the applicable laws and regulations on Anti Money Laundering;
  • For understanding your needs in order to provide you with better service.

What Personal Data Do We Collect?

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites or services, or interact with us by, for example, directing your inquiries inquiries, receiving additional information or services from us.

If you place your inquiries inquiries, receive additional information or services from us, we may collect the following personal data:

  • first and last name;
  • email address or telephone;
  • address and postcode;
  • country and another geolocation information;
  • date of birth;
  • password and another authentication information;
  • marketing preferences;
  • gender;
  • any information you submit as part of a vacancy’s competition.

Personal status information such as, identify card number, passport number, marital status, occupation, country of taxation, source of wealth.

We sometimes supplement the information you provide us with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we may use third-party software to correct them.

Please note that if you decide not to provide certain information which we have indicated is mandatory, in some circumstances, this may mean we are unable to provide you with a certain service or product.

If you are just browsing our website, we collect the same basic information, the non-personal data, that most websites collect.

The non-personal data we collect about all visitors to our website include:

  • the visitor’s browser type,
  • language preference,
  • referring site,
  • additional websites requested,
  • and the date and time of each visitor request,
  • information about your device (such as your IP address or another device identifier) and your usage or the services through cookies (and similar technologies) as further described below.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies & Similar Technologies

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read-only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use and enable websites to store data such as your preferences.

Like many other websites, Animaccord uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. Animaccord will not use cookies for any purposes not stated in this Policy.

Visitors who do not wish to have the Cookie Policy applied on their computer should make the necessary changes using their browser instruction.

How We Share, Disclose or Transfer your Personal Data

We may share your personal data with other partners when services are provided by partners authorized by Animaccord. In addition, as a global company, we may share personal data with Animaccord affiliates and subsidiaries. We may share your information with third parties that perform services for us or on our behalf where (a) this is required for the purpose of providing you with the services requested from us through agents/banks etc. for complying with legal and/or contractual obligations (b) the law requires such disclosure i.e. to regulatory authorities or (c) you provided with authorization.

We may also disclose your personal data where we are required to do so by applicable law, by a governmental body or by a law enforcement agency. We may also disclose personal information to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction) or where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

In case we reorganize or sell all or a portion of our assets/business, undergo a merger or are acquired by another entity, we may transfer your information to the successor entity business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and the transferee may decline honor commitments we made in this Privacy Policy.

All personal data obtained is processed by Animaccord and for the purposes of IT hosting and maintenance this information and data is stored in servers located within the European Union. The third parties do not have any access to your personal data and Animaccord does not share your personal data information with any third parties, unless : (a) this is required for the purposes of compliance with the applicable laws regulations, and/or (b) it is required pursuant to an agreement between you and Animaccord, and/or (c) the local authorities require such disclosure as part of any investigation or pursuant to the applicable laws on Anti-Money laundering and/or (d) you have expressly provided you written consent to disclose such data to a third party.

We do not subject your personal data to any automated decision making.

Data Retention & Security of your Personal Data

We will hold your personal information for the longest of the following periods:

(a) as long as is necessary for the relevant activity or services;

(b) any retention period that is required for the purposes of satisfying any legal, accounting or reporting requirements.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can guarantee against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. We cannot guarantee complete security if you provide personal information.

How to Access & Control Your Personal Data

It is your responsibility to ensure that all personal data submitted to Animaccord is correct. We maintain the accuracy and completeness of personal data and keeping the data up-to-date.

To the extent required by applicable law, you may have the rights:

  • to access certain personal data we maintain about you,
  • to request that we update or correct inaccuracies in that data,
  • to object or restrict to our use of your personal data, and
  • to ask us to delete your personal data from our database.

If you wish to exercise any of these rights, please contact us at kutseva@animaccord.com  who will provide you with further information regarding how to exercise these rights. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your consent at any time when Animaccord processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.

Right to Complaint

If you are not happy with the way we treat your personal data, please contact us by emailing us at kutseva@animaccord.com.

If you think that the way we process your personal information does not comply with applicable data protection laws, you can contact the relevant competent data protection authority. You can obtain the information for contacting EU data protection authorities at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

You have the right to make a complaint to the Data Protection Commissioner for your personal data. We would appreciate the chance to deal with your concerns before you approach the relevant authorities so please do contact us at first instance.

Time limit to respond

We will always try to respond to all legitimate requests the soonest practicable. If your request is particularly complex or you have made a number of requests this may take longer. In this case we will notify you and keep you updated.

We can refuse to comply with a data subject access request if it is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

Changes to this Privacy Policy

We may from time to time revise this Privacy Policy so please check back regularly to keep informed of updates. We will provide notice to you if these changes are material and will seek your consent if the change could have a detrimental effect on you.

Opt-Out Choice

If you do not wish to receive information from us and want to be removed from our mailing list, please e-mail us at kutseva@animaccord.com


If you have any questions regarding this Privacy Policy or would like to exercise any of the above rights, please contact us by e-mail: kutseva@animaccord.com.


Last updated: 29 July 2019

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